Frequently Asked Questions

Welcome to our FAQ page! Here you will find answers to commonly asked questions about our products and services. If you can’t find what you’re looking for, please contact us directly at admin@tuckango.com

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What is Tuck and Go?

Tuck & Go is a specialist brand offering trans lingerie, swimwear, tucking accessories, and supportive products for transgender women, non-binary people, and anyone who tucks. We design our products to provide comfort, confidence, and a flattering fit.

How can I contact Tuck & Go customer support?

You can reach us via email at admin@tuckango.com and our team will respond as quickly as possible.

Are your products suitable for all body types?

Yes! Our products are designed to be inclusive and accommodate a variety of body shapes and sizes. We offer detailed sizing guides to help you select the best fit.

How do I determine the correct size for my order?

Please refer to the sizing chart provided on each product page. For beginners, we recommend ordering your true size. If you prefer a tighter, firmer fit, consider sizing down by one size.

What is the recommended care for Tuck & Go products?

  • Machine wash with like colours at 30°C
  • Use gentle cycle only
  • Non-chlorine bleach if needed
  • Lay flat to dry
  • Do not tumble dry

Can I exchange or return my purchase if it doesn’t fit?

Due to the intimate nature of our products, all sales are final. Please ensure you review product descriptions and sizing carefully before purchase.

Do you offer international shipping?

Yes, we ship worldwide. UK orders typically arrive within 1–5 business days, while international orders may take 1–3 weeks, depending on the location.

Are your products eco-friendly and sustainable?

We strive to use high-quality, durable materials, and package items in discreet, minimal packaging to reduce waste.

Can I track my order after it has been shipped?

Yes, all orders come with tracking information for both UK and international shipments.

How do I cancel my order?

Please contact us immediately at admin@tuckango.com We can only cancel orders before they are shipped.

How will my order be shipped?

Orders are shipped via Royal Mail, Priority Mail, or DHL Express for international deliveries. All shipments are packaged discreetly.

How are items packaged?

All items are shipped in plain, discreet packaging to protect your privacy.

Can I use a third-party billing address for shipping?

Yes, you may use a third-party billing address. Please ensure the shipping address is accurate to avoid delivery issues.

What countries do you ship to?

We ship worldwide. If your country is not listed at checkout, please contact admin@tuckango.com for assistance.

Additional FAQs

What is a tucking thong or gaff?

A tucking thong or gaff is a specially designed undergarment that helps keep the genitals tucked securely for a smooth, feminine silhouette.

How long can I wear a tucking gaff safely?

Tuck & Go gaffs are designed for all-day comfort, but we recommend taking breaks if wearing for extended periods, especially for beginners.

Can I wear Tuck & Go products while exercising?

Yes! Many of our products are suitable for daily wear and low-to-moderate activity. Always ensure a secure fit to prevent slipping.

Are your products suitable for pre-op and post-op trans women?

Most products are designed for pre-op individuals, but many are also suitable for post-op users depending on personal preference. Check product details for guidance.

How can I care for my tucking tape?

Keep skin clean and dry before application. Remove gently with natural oils like coconut or olive oil. Test on a small patch of skin first.

Can your swimwear be worn in pools or the sea?

Yes, Tuck & Go swimwear is water-friendly, but we recommend rinsing in fresh water after use to maintain fabric quality.

Do you offer gift cards?

Yes! Gift cards can be purchased directly on our website and are ideal for friends or partners.

How do I subscribe to your newsletter?

Scroll to the bottom of any page and enter your email to receive exclusive discounts, new product updates, and special offers.

Are your products unisex?

Some items, like tucking tape or breast pads, can be used by anyone, regardless of gender identity.

Can I order multiple sizes to try at home?

Yes, but please note all sales are final. Use sizing guides carefully before ordering multiple items.

Do you offer bulk or wholesale orders?

Please contact admin@tuckango.com for information about bulk or wholesale purchases.

How do I know if a product is in stock?

All product pages show availability. If an item is out of stock, you can sign up to be notified when it’s back.

Can I combine products from different collections in one order?

Yes, you can add multiple items to your cart, even from different collections, and they will be shipped together or separately depending on stock locations.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other major online payment methods.

Can I change my shipping address after placing an order?

Contact us immediately at admin@tuckango.com Changes are only possible before your order is dispatched.

Are your products discreet in the wash and care?

Yes, all Tuck & Go products are made to withstand gentle machine wash or hand wash without damage.

Can I return defective items?

If your item arrives damaged or defective, please contact admin@tuckango.com within 3 days of delivery with photos.

How long will my order take to arrive?

  • UK Orders: 1–5 business days
  • International Orders: 1–3 weeks
  • DHL Express: 1–7 days

Do you offer support for beginners using tucking products?

Yes! Check out our guides and tutorials for tips on wearing gaffs, tucking tape, and other accessories safely.

Are your products suitable for sensitive skin?

Yes! We use hypoallergenic fabrics and adhesives to reduce irritation. Always patch test new products.

Can I order items as a gift?

Yes! Our discreet packaging makes it perfect for gifts. You can also add a gift note during checkout.

Do you have size guides for all products?

Yes, every product page includes a detailed size chart to help you choose the right fit.

How do I unsubscribe from emails?

You can unsubscribe anytime using the link in our newsletter emails or by contacting admin@tuckango.com